We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ benpaolv.com with your order number and correct information as soon as possible.

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

Still Need Help?

If you need additional support, please contact us at support@ benpaolv.com

Return Policy

We always focus on providing excellent products and good shopping experience to our customers. Our return policy is here to help customers to handle all kinds of return cases.

If you can’t find the answers to your questions from our return policy page, please email to us: support@loveccr.com, and we will reply to you in 24-48 hours.

*********Cancellation**********

Our customers can cancel their orders if they need, but the time for canceling is very important, because some of our formal dresses are made to order. Please read the following details for cancellation policy:

1. Order can be canceled within 24 hours of payment: for a full refund.

2. Order can be canceled within 48-72 hours after payment: for 60% product's price and shipping fee.

3. Order can be canceled >72 hours after payment: only for shipping fee.

********Return Policy********

Our customers can return/exchange the dress, if we send the dress to you in wrong size/color/bad quality.

For custom dress return, we can only return 50% of the dress price, because custom dress can't  be sold again, thank you so much for your understanding.

We are unable to take the return if you personally feel the dress does not look good on you, but actually there is no any problem on the dress, thank you for your understanding.

A. Measurements or Size.

Due to this is online shopping, the correct measurements or size is always the most important key to make the fitting dresses. So, it is very important that dear you give us your correct measurements or size according to our measuring guide and size chart. If buyers send us wrong measurements/size or you lose/gain the weight after you provide the measurements which results in a unfitting dress, I am sorry we are unable to accept return request.

B.Color Representation:

We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided, if you worried, you are always welcome to request the fabric sample.

********Return Detail********

In order for your return or exchange to be accepted, please carefully follow our guide:

1. Contact us within 3 days of receiving the dress.

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.

3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.

4. The tracking number of the returned item must be provided together with the reference code issued.

5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.

6. You are required to pay for the shipping fee to return or exchange the dress.

★ Please Note:
We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided.

Please feel free to contact us:  support@benpaolv.com  for any of your questions.